Getting Into Your Account
To get into your Casino NB account, go to casinonb.ca and look to the top right corner for the sign-in button. Click it, type in the email you registered with and your password, then confirm. That is basically the whole process. After that, your player dashboard opens up with Rewards Club status, current offers, and your account settings collected in one place. If you happen to be on a shared computer, take a second to sign out when you are finished - it is an easy step to forget and one that can cause problems later.
Before you try to log in for the very first time, one thing matters: you need to have created an account. Casino NB only accepts players who are at least 19 years old, just like on the casino floor at the Moncton property. During registration you go through verification with government-issued photo ID, so it helps to have that document nearby.
Your First Login, Step by Step
- Open casinonb.ca in any standard browser.
- Click the “Sign In” button at the top of the page.
- Enter the email address you provided at registration.
- Type your chosen password in the field below.
- Turn on “Remember Me” only if you are on a personal device, not on a shared one.
- Press the confirmation button to move ahead.
- Wait a moment while your player dashboard loads with your tier level, points total, and available features.
- Look over any notifications or alerts before you start clicking through other sections.
There is one habit we recommend for every online account, not only with us: use a password manager. In our experience it stops the cycle of reusing passwords across different sites, and it helps you avoid that familiar moment of being locked out because you cannot remember which version of a password you picked months ago.
When You Can’t Get In
Passwords are easy to misplace or mix up. On the Casino NB web login screen you will see a “Forgot Password” link just under the email and password fields. Click that, type in your registered email address, and we send a reset link to that inbox within a few minutes. If you are waiting and nothing shows up, it is worth checking your spam or junk folder once before you think the process failed.
If you no longer have access to the email address linked to your Casino NB account, the self-service reset tool will not be able to help. In that situation, contact our team directly so we can step in. You can use the toll-free number 1-877-859-7775, or for callers in the Moncton area, 506-859-7770. If you prefer writing, send a message to [email protected] - our staff pick it up there and direct it to the right group.
Sometimes the system locks an account for a short period after several incorrect attempts. That is normal, standard security behaviour. Usually, if you simply wait out the lock period and then go through the password reset process, you can resolve it without needing to phone anyone.
Resetting Your Password
- Visit casinonb.ca and click “Sign In”.
- Select the “Forgot Password” link underneath the login form.
- Enter the email that is currently tied to your Casino NB account.
- Open the new message in your inbox when it arrives.
- Use the secure link inside that email.
- Set a new password, ideally mixing letters, numbers, and symbols.
- Re-enter the same password in the confirmation field.
- Go back to the login page and sign in with your updated details.


